We wish to reassure customers that we remain open for orders. However, during these difficult times, we are making a number of changes to reduce the risk of the spread of the virus to help protect our staff and our customers:
- Working from home – all our office and customer service staff have been provided with the wherewithal to work from home and we are operating a team working system to do so as much as possible.
- Working at our premises with safe distancing – Mulberry Bush has always operated our own warehouse and fulfilment. Over the years this has given us the very best ability to respond to customer requests and for our customer service team to know our product range intimately, thus allowing us to share this with our customers. Operating our own warehouse and fulfilment does however mean that we cannot all work from home. Where we are working still within our premises we are ensuring that we remain more than the recommended 2m apart at all times.
- Office & staff hygiene & cleanliness – all our staff are acutely aware of the importance of this and we have taken additional actions to further increase hygiene and cleanliness.
- Despatching orders as quickly as we can - we recognise that customers may be keen to get their toys, gifts and games as quickly as possible and as such we are employing extra staff to help us despatch all orders just as quickly as we can.
- Couriers' actions – once your parcel leaves us, our couriers have taken a number of actions to help reduce the spread of the virus. You can find out more here: Royal Mail and DPD
Order Despatch: Whilst we remain open and able to despatch orders to UK addresses, we are currently unable to despatch orders to overseas addresses and we cannot accept orders for customer collection.
Returns: we are aware that it may be harder for you to return items because of the pandemic. Because of this, we are doing what we can to be as flexibile as we can. Please see our amended Returns page for details
We will continue to watch and follow government guidelines as they evolve and adapt our response accordingly.
During these difficult times we would like to wish all our customers our very best wishes and wish you our best wishes in staying safe and healthy.