Postage & Delivery

Delivery Charges

The table below shows our delivery charges for UK delivery addresses.  All charges assume delivery to one address in the UK.   For delivery overseas please see our Overseas Delivery section below.  

*Delivery to the Channel Isles is now at the same UK rates as shown in the table above, we do not however refund the VAT for Channel Isles orders because of the extra delivery costs incurred. **For all orders to the Scilly Isles and the Isle of Man delivery is £4.99.  For orders to BFPO we charge delivery at cost + £2.50 administration fee - please phone us for a quote.

We endevour to despatch all orders as quickly as possible, usually within 2 days of receipt.   However if your order is needed for an imminent birthday or christening,  please tell us the date required in the comments section of the shopping basket, e-mail or phone us and we will do everything possible to ensure we meet your deadline.

We will despatch your order using either a Royal Mail or Parcel Force delivery service.  Once your order leaves us we use a 48 hour delivery service in the UK (a little slower to the Highlands of Scotland), a Royal Mail Tracked service or Royal Mail First Class post. PLEASE NOTE - Larger orders (those not sent by Royal Mail ) will require a signature.  We are able to send orders on a next day (Express Delivery) service, please see below for details.  Orders to other countries are despatched just as quickly and arrive as fast as their national postal services allow.

If you are likely to be out when your order is due to be delivered, we suggest you give an alternative delivery address, such as a work address, or use the comments section of the order to add a neighbour as a back up.  Please do not ask for orders to be left in the open, by the dustibin or worse still in the dustbin.  We have known orders to be delivered on bin day and never seen again! 

Express Delivery

We offer a next day (24hr) delivery service for mainland UK delivery addresses for a flat charge of £10.  If you wish to select our EXPRESS DELIVERY service, please tick the tick-box on the Delivery and Payment screen when you place an order.  Please note, express delivery orders must be placed before 1pm to ensure same-day despatch.  Orders placed after this point may not be despatched until the following day.  Note also that orders placed after 1pm Thursday will be despatched on Friday for a Monday delivery (or the next working day if it's a bank holiday).  Orders placed on a Saturday or Sunday will be despatched on the Monday for delivery on Tuesday.  Express Delivery to some of the more remote parts of the UK, such as the Highlands of Scotland, may take 2 working days to deliver

Overseas Delivery

The following table gives our delivery prices to certain overseas countries and territories, using a fully trackable, ParcelForce Euro 48 hour service.  Maximum weight depends on the territory.

Orders to overseas countries are despatched just as quickly and arrive as fast as their national delivery services allow.

We can also send orders to many other counties, such as Australia and New Zealand, and can provide a quote for delivery upon request.  To request a delivery quote, please create an order and select the address and country you would like us to post it to.  We will then email you back with a delivery quote which will include instructions on how you can then place your order.  ** We regret however WE DO NOT DESPATCH ORDERS TO USA or CANADA. 

We are happy to send orders placed anywhere in the world to UK addresses where our standard delivery prices apply. 

Local to us?

If you are local to our warehouse in Horsham, West Sussex, we are happy for you to collect your order and save any delivery charge. Simply enter the code COLLECT in the Discount Code box on the delivery and payment page. Please state when you would like to collect in the delivery instructions box on the same page, and allow 24 hours before collecting. If you need your order sooner please call us.

Christmas Orders

Our last date for Christmas deliveries is Monday 19th December 2011

Gift Wrapping

We will be happy to gift wrap your order, where feasible, for an additional £3.00 per item.  (Please note some items are too large to wrap, but these are generally noted in their descriptions.  Giftwrapping will be with a good quality paper).  If you would like us to include a message with your gift, please give the wording in the comments section on the order form or phone us on +44 (0)1403 790796