Postage & Delivery

Delivery Charges
All charges assume delivery to one address in the UK. For orders to Channel Isles, BFPO, Eire and all other countries we charge delivery at cost + £2.50 administration fee, and will quote this price by e-mail to you before completing your order. ***

Despatching of Goods
We try to despatch all orders as quickly as possible - usually within 48 hours of receipt, providing items are in stock.  Please allow up to 21 days, particularly at busy times such as the weeks before Christmas (from September onwards), or in the unlikely event of an item being out of stock, or for some personalised items. However, it is always helpful to know if the order is for a specific date such as a birthday, so please contact us if you have a deadline - tell us the date in the comments section of the order form or phone us - and we will do everything possible to meet your requirements.

Once the order leaves us we use a 48 hour delivery service in the UK (a little slower to the Highlands of Scotland) or Royal Mail post. PLEASE NOTE - Larger orders (not sent by Royal Mail ordinary post) will require a signature.  

If you are likely to be out we suggest you give an alternative delivery address, such as a work address, or  use the comments section of the order to add a neighbour as a back up. 
PLEASE DO NOT ASK FOR ORDERS TO BE LEFT IN THE OPEN, BY THE DUSTBIN, OR WORSE STILL IN THE DUSTBIN !  We have known orders to be delivered on bin day and never seen again !

**Orders to other countries are despatched just as quickly and arrive as fast as their national postal services allow.

*** As of October 2007 we regret WE DO NOT DESPATCH ORDERS TO USA or CANADA.  We are happy to send orders placed anywhere in the world to UK addresses where our standard delivery prices apply. 

Christmas Orders
To ensure delivery in time for Christmas
orders must be with us by Monday 15th December 2008.

Gift Wrapping 
We will be happy to gift wrap your order, where feasible, for an additional £3.00 per item.  Please enter code 55555 as a product and enter, as the quantity, the number of items to be wrapped. (This product code also appears in the Christmas category of the catalogue)  Then please say in the Comments box which items are to be wrapped.  (Please note some items are too large to wrap, but these are generally noted in their descriptions.  Giftwrapping will be with a good quality paper and we will normally attach a rosette).  If you would like us to include a message with your gift, please give the wording in the comments section of the order form or phone us on  +44 (0)1403 790796