All orders are covered by our 30 days "No Quibble" guarantee.
Once an order has been placed we will confirm that your order has been received by sending an email to the email address you provide during your registration. This does not constitute acceptance of your order, nor does it guarantee that all items are available at the prices shown in the confirmation. However, in the event of there being any discrepancy in price, or should any product be no longer available we will telephone you, or send you an e-mail to explain the position and to ask for your instructions. We will not vary your order without your agreement.
All credit and charge card holders are subject to validation checks and authorisation by the card issuer. Normally, we will debit your card just prior to despatch of your order, except in the case of any personalised tailor-made items, where payment may be taken at the time of ordering. If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay or non-delivery.
The technical steps required to create the contract between you and us are as follows:
Non-acceptance of an order may be as a result of one of the following:
Mulberry Bush has taken great care to ensure prices are accurate. Prices may change over time and all prices include VAT where appropriate. Promotions and prices you see in the Mulberry Bush paper catalogue or email newsletter may not apply to www.mulberrybush.co.uk and vice versa.
Outside of the UK, we are currently only able to despatch orders to Ireland. Following the UK's exit from the EU, we are unable to despatch orders to other European Countries, with the exception of Ireland. We are also unable to delivery to the USA, Canada, Australia and any country outside of Europe.
We do not accept Payment by Paypal where an order is to be despatched to a forwarding agent.
If you're ordering by post and paying by cheque, please write your name and address on the back of the cheque. Please remember to allow 10 working days from the date we receive your cheque for bank clearance.
Please also ensure you include your telephone number on the order form. We won't give your number to anyone else - but we need it so we can contact you in case of any issues with your order or your payment. If your cheque is underpaid and we have no telephone number our policy is to remove item(s) from your order until the payment is sufficient (see below for details). So it's better all round if you include your phone number! (Thanks!)
If paying by cash or cheque, please double-check your payment is correct before sending your order to us. Please note the following:
*In recent years we have supported the following local charities:
Occasionally we have special offers. Unless otherwise specified, any offer that includes free or reduced delivery (postage & packing) applies only to standard delivery within the UK mainland (excluding UK highlands and islands). Any order placed with us in this way with a faster delivery option selected will be processed and despatched with standard delivery.
Occasionally we offer discounts by means of discount codes. Such discounts do not apply to products or package offers where a discounted price already applies, for example our Fire Station package, nor to items offered as Bonus Buys. Only one Discount Code, of any kind, can be applied per order. We may also occasionally offer discounts off ranges, categories, brands or other such groupings of products. In these instances, the items included and the items excluded from such offers are at our discretion and are as shown on our website. In other words, whether or not an item is included in such an offer is determined by whether our website shows that the discount or reduction is applicable to the item.
Occasionally we run offers, promotions and sales online and/or on our email newsletter to which the following terms and conditions apply:
To subscribe to receive our email newsletters, please subscribe by adding your email address in the newsletter section near the bottom of this webpage. To unsubscribe from our email newsletters, please click on the unsubscribe link on any of our emails
For delivery of Personalised Items, please allow up to 10 days, unless the individual product description states differently. If you order personalised items on an order using a Next Day delivery, your whole order will be despatched on a Next Day delivery service just as soon as the personalised item(s) are ready for despatch.
Orders for personalised items cannot be cancelled or amended unless you phone us immediately after placing your order. Personalised items cannot be returned or exchanged unless faulty. Names will be printed exactly as spelled in your order so please check that the spelling is correct. However, please note the following:
*Kerning is the process of balancing letter spacing so it is more pleasing on the eye. Further explanation about kerning can be found by online.
From time to time we may offer a product or products at a discounted price, where the total order value, excluding a postage and packing charge, is over £50. This is called our Bonus Buy offer. Only one discounted price Bonus Buy item can be added per order. Products revert to full price if your return to us of an item (or items) reduces the total order value to below the Bonus Buy threshold. This offer is only valid whilst stocks last or until the end dates published in our paper catalogue. Should more than one Bonus Buy item be listed in an order confirmation email at the reduced price we reserve the right to charge the full price for the lowest priced item or items.
The majority of card issuers either cover all the charges that may result from unauthorised use of your credit card or debit cards, or may limit your liability to £50.
We will take all reasonable care to keep the details of your order and credit card information secure but unless we have been negligent, we will not be liable for any losses you may suffer as a result of unauthorised access by a third party to the information transmitted by you when ordering products or services from mulberrybush.co.uk
Before confirming and submitting your order, please ensure all details on your order are correct. In particular, please check that the items you are ordering and the quantities of each item are correct, and also that the delivery address is correct. We will deliver the items you order to the delivery address you specify. We cannot be held responsible for any errors you might make whilst ordering, nor any costs you may incur as a result eg loss of parcel sent to an address you specified but did not intend, the cost for you to reorder or the postage costs for you to return unwanted items.
Please also check the details on your Order Acknowledgement email. We will send you your Order Acknowledgement email to the email address you specify as your account email address, or your guest purchase email address if buying as a guest.
If paying by Paypal, do not amend your delivery address in Paypal - we will deliver to the delivery address you specify on our Checkout page.
If after you place your order you realise you have made any mistakes, please contact us as soon as possible. This will give us the best possible chance to resolve the error for you.
Our estimated delivery leadtimes are quoted on our Postage & Delivery page. Please note that these are estimated timescales only, and whilst we expect your parcel to arrive in these timescales we cannot offer refunds for delivery costs nor accept any claim for compensation or otherwise where these estimated timescales are not acheived. This includes, for example, where a parcel is delivered late due to a delay with the courier.
If we despatch your parcel(s) to your requested delivery address and for whatever reason our courier is unable to deliver your parcel(s) - and your parcel(s) is then returned back to us - we reserve the right to ask you to pay the courier costs for (a) the returning of the parcel(s) to us and (b) the reposting of the parcel(s) back out to you.
Please see our Guarantee and Refunds information
Mulberry Bush Ltd is registered in England at Companies House.
Company registration number: 3284384
Registered address: Unit 9 Bramble Hill Farm, Five Oaks Road, Slinfold, Horsham, West Sussex, RH13 0RL
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- Standard Delivery: Free* (orders over £74.99) or £3.99 (orders £74.99 and under)
- Next Day Delivery*: £6.99 (order by 3pm)
* Mainland UK, excluding Highlands & Islands.
See our delivery page for details and for international orders.
Alternative delivery methods can be selected during checkout.