COVID-19 Update: we are despatching orders to UK addresses as normal. We are also delivering to a number of overseas destinations (see below for details).
The table below shows our delivery options for most mainland UK delivery addresses. For delivery overseas please see our Overseas Delivery section below.
||Delivery takes around a week. If however you have included personalised item(s) in your order, please allow up to 14 days, but see individual products for details.1
||FREE2 for orders over £75 or £3.99 for orders £75 or less
|Next Day Delivery3
||Despatched Monday to Friday for delivery the next working day. Order before 3pm. See below for details & examples.4 Our courier will send you a text message the morning of your delivery with a 1-hour delivery window.5
|Name The Day Delivery3
||Choose the day you want your delivery to arrive - including Saturdays or Sundays. Order by 3pm Friday for delivery on Saturday/Sunday. Our courier will send you a text message the morning of your delivery with a 1-hour delivery window.5
1 Orders including personalised items take a little longer because your item(s) are made to order, please see individual products for details. For orders to the Scottish Highlands & Islands, Northern Ireland, the Scilly Isles, the Isle of Man and the Channel Isles please allow an extra day or two.
2 Sorry but orders to Scottish Highlands & Islands, Northern Ireland, the Scilly Isles, the Isle of Man, and the Channel Isles are not eligible for Free Delivery and incur a flat delivery charge of £3.99 - this is a contribution to the significantly higher costs we ourselves are charged by our couriers for delivery to these areas. To allow us to keep the Channel Isles delivery charge to just £3.99 we do not refund the VAT on Channel Isles orders.
3 Next Day Delivery and Name The Day Delivery are not available to the Scottish Highlands & Islands, Northern Ireland, the Scilly Isles, the Isle of Man or the Channel Islands. Furthermore, neither method is available if your order includes Personalised items (see our Personalised Terms & Conditions for details) or if you send an order through the post and pay by cheque.
4 Next Day Delivery typically means the following delivery leadtimes:
|Order before 3pm on...
||...for delivery on...
|Saturday or Sunday
Next Day orders placed after 3pm will be processed the following working day. So, for example, a Next Day order placed at 4pm on Thursday should be delivered on Monday. In the run up to Christmas, because of the volume of orders being processed by our couriers, Next Day delivery may occasionally take an extra day. Delivery lead times quoted are in estimated working days.
5 To receive a text message from our courier with a 1-hour delivery window please provide us with your mobile telephone number. The courier will send this text message during the morning of the day of your delivery.
All charges assume delivery to one address in the UK. We regret we are unable to despatch to BFPO addresses. Any offers relating to delivery apply to standard delivery only to mainland UK addresses. Delivery lead times quoted are in estimated working days, please also be aware of local Bank Holidays as they may delay delivery
Delivery - Where's My Order?
Although we endeavour to despatch all orders as quickly as possible, usually within 2 working days of receipt, we do ask you to allow extra time at busy periods, especially in the run up to Christmas. However, please do let us know if your order is required for a birthday or any other special occasion - enter this in the Special Requirements box at Checkout - we will do everything we can to meet your requirements.
Upon receipt of your order we will email you an Order Acknowledgement (please check your spam box if you don't think you've received it). Then, upon despatch, we will send you a Despatch Confirmation email providing more precise details about when your order will arrive, together (as appropriate) with tracking details for your order. For larger orders we will then also send text messages giving you more details about your delivery (please enter your mobile number as your phone number).
Depending upon the delivery option you select, we will despatch your order using either a Royal Mail Tracked Service, Royal Mail First Class post or DPD service.
Larger orders will require a signature upon delivery. If you are likely to be out when your order is due to be delivered, consider providing an alternative delivery address, such as a work address - or enter Delivery Instructions during checkout to suggest a neighbour as a back up. Please do not ask for orders to be left in the open, by the dustbin or worse still in the dustbin. We have known orders to be delivered on bin day and never seen again!
If you are paying by Paypal, the Paypal website may show a screen which allows you to change your delivery address. Please DO NOT change your delivery address here on the Paypal website - we will deliver to the delivery address that you specify on our own website during Checkout. If you need to change your delivery address, please email firstname.lastname@example.org or call us on 01403 790796 and we will change if for you if we can.
Where's My Order? If your order contains personalised items they do take about 14 days to arrive and your complete order will be delivered together at this time. If you ordered on our website check your Order Acknowledgement and Order Despatch emails (these occasionally go into spam/junk boxes, so please do check there too!) Furthermore, you can log into your account and click on "orders" to check the status of your order (if you ordered as a guest this is not possible). Alternatively, if you ordered by phone or post please call us on 01403 790796 or email us at email@example.com if you have any questions or concerns about your order. We will be happy to help.
COVID-19 Update: We are now able to despatch orders for delivery to the following countries: Belgium, France, Germany, Ireland, Luxemburg and Netherlands. For delivery to these countries, please allow an extra 2 to 3 days for delivery for delays caused by the pandemic. We are still unable to deliver parcels to other countries.
The following table gives our delivery prices to certain overseas countries and territories, using a fully trackable DPD service. We are only able to deliver to those countries listed below. Orders to overseas countries are despatched just as quickly and arrive as fast as their national delivery services allow.
|Republic of Ireland
|Belgium, Luxembourg, Netherlands
|France, Germany, Denmark, Monaco
|Spain (excluding Balearics and Canary Isles)
|Greece & Portugal
|Austria, Croatia, Czech Republic, Estonia, Finland, Hungary, Lithuania, Poland, San Marino, Slovakia, Slovenia, Sweden
|Bulgaria, Canary Islands, Gibraltar
|Switzerland, Norway (price includes £25 customs charge)
|Latvia, Malta, Romania, Turkey
We are happy to send orders placed anywhere in the world for delivery to UK addresses, where our UK delivery prices apply. Please note, we reserve the right not to accept payment by Paypal where an order is to be despatched to a forwarding agent.
Collect from our Sussex Warehouse
Please note, due to the Coronavirus, our customer collection process has changed. Customer collection of orders is still possible but we want to make it safe for yourselves and our staff. Please place your order as normal, but please do not come in to collect until we advise you to say that your order is ready for you (we will email you). We will then ask you to come in to collect, and ask that you to phone us from your car when you arrive. We will bring you order out to your car so you will not have to come into our warehouse building. Thank you.
Our deadline for pre-Christmas delivery is 20th December 2020
Gift Wrapping & Gift Messages
We will be happy to gift wrap your order, where feasible, for an additional £3.00 per item. (Please note some items are too large to wrap, in which case the Gift Wrap option is not available). Gift wrapping is with good quality wrapping paper. In the run up to Christmas (1st November onwards) we use Christmas wrapping paper as the default, and at other times we use a Birthday paper. However we can select either if you have a preference, just let us know in the Special Requirements box on the Basket page.
If you would like us to include a Gift Message with your gift, this can be done free of charge. Please tick "Include a Gift Message instead of your Receipt" during Checkout and then include the wording in the Gift Message box.
No Quibble Returns
We hope you will be 100% delighted with your purchase. However, if for any reason you are not satisfied you are welcome to return your purchase to us, this is our "No Quibble" guarantee. Please contact us first if you want to return an item. Full details of our Returns Policy can be found in our Returns Policy