Help & FAQs

Below are a few answers to some Frequently Asked Questions. Still need help or have a question? - Please do give us a call on 01403 790796 or email [email protected] - we'll be very happy to help.

About Us - Who is Mulberry Bush?

Contact Us - how can I contact Mulberry Bush?

Opening Hours - when are you open?

My Account - where can I view or edit my details?

My Account - how do I log in? How do I reset my password?

How do I Sign Out / Log Out from My Account

Request a Catalogue - can I have a catalogue?

Postage & Packaging - what options are there? How much does it cost?

Christmas Orders - what is the deadline for pre-Xmas delivery?

Can I Collect my Order?

Is there a Gift Wrapping service?

Can I send a Gift Message with my order?

Can I buy Gift Vouchers?

What is the Wishlist? How can I use it?

Do you sell Batteries?

Are there any Offers or Promotions at the moment?

Email Newsletter - how do I subscribe or unsubscribe?

What Payment Methods are there?

Returns - How can I return an item?

Faulty Item - I have received a faulty item, what should I do?

Customer Reviews - where can I read them? How do I leave a review?

Product Reviews - where can I read them? How do I leave a review?

Terms & Conditions - where can I read them?

Privacy Statement & GDPR - where can I read about this?

Secure Payments & Website - is your website secure?

Toy Safety - are your toys safe?

Toy Age Recommendations - how do you make recommendations?

Country of Origin - where are your toys made?

Recycling & WEEE Regulations - tell me more?

Website Technical Problems?

... Still need help or have a question?

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- Standard Delivery: Free* (orders over £74.99) or £3.99 (orders £74.99 and under)

- Next Day Delivery*: £6.99 (order by 3pm)

* Mainland UK, excluding Highlands & Islands.

See our delivery page for details and for international orders.

Alternative delivery methods can be selected during checkout.