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Help & FAQs

Below are a few answers to some Frequently Asked Questions - with links to other pages on our site so you can find out more:

About Us - Mulberry Bush Ltd is an established mail order toy company.  We have been selling the types of toy and gifts that parents remember with fondness from their own childhood and that Grandparents will want to buy for their grandchildren since we first started from our spare room back in 1996.  See our About Us page for details (and some photos!).

Need help or have a question? - if you have any questions or need any help, please do give us a call - we'll be very happy to help.  Either phone us on 01403 790796 or email at sales@mulberrybush.co.uk.  See our Contact Us page for full details.

Opening Hours - click here for our Opening Hours

Christmas Orders - our last order date for pre-Christmas delivery is Wednesday 19th December 2018. 

Request a Catalogue - we will happily post you a copy of our current catalogue.  Click here to request a catalogue

How to Shop - for a beginner's guide explaining how to shop with us, click here

Postage & Packing

  • Standard Delivery - £3.99 for orders of £75 or less, Free* over £75 
  • Next Day Delivery* - £6.99
  • *UK Mainland, excludes Highlands & Islands
  • For full details, including delivery leadtimes and delivery charges for elsewhere, see our Postage & Delivery page

Collect your Order - if you'd prefer to collect your order, that's fine.  Select Collect during the Checkout process and you will not be charged any P&P.  We will email you when your order is ready for collection.  See our Postage & Delivery page for full details. For our address and a map of how to find see our Contact Us page

Wishlist - with such a large range of toys, gifts & games if can often be hard for you or your children to decide what they might want.  This is where the wishlist helps!  You can add items to your wishlist and then email the wishlist to your friends and family. 

Gift Wrapping - we will be happy to gift wrap your order, where feasible, for an additional £3.00 per item.  To select this service, tick the tickbox as you add each item to you basket.  Gift Messages can be provided free of charge - enter the message during the checkout process.  More details can be found by clicking here

Gift Vouchers - if you're stuck for ideas, we offer a range of gift vouchers

Batteries - some of our products require batteries.  View our range of batteries here.

Payment Methods - we accept payment by Visa or Mastercard Credit or Debit Cards, Paypal, Cheque & BACS.  For full details see our Payment Methods page

Customer Reviews - we love hearing your views about the products and service we provide - either see our overall Customer Service reviews or read other customers' product reviews on the specific product's page.  We also offer a prize for the best Review of the Month

Returns & Guarantees - Mulberry Bush offers a "No Quibble" Returns policy.   Returns of most smaller and mid-sized items from within the UK are Free within 28 days of purchase; larger items can be returned, but at your own cost.  We understand many items bought in the Autumn are Christmas presents, so we offer an extended returns period after Christmas (if returned after 28 days after purchase we ask that you return items at your own cost).  Please contact us first if you want to return an item. Click to see the full details of our Returns Policy and how to return an item.

Terms & Conditions - click to see our full terms & conditions

Privacy Statement and Cookies - click to see full details of our Privacy Statement

Secure Payments - rest assured, our website is secure.  For more details click here

Toy Safety - all our toys comply with EU Toy Safety regulations, further details can be found here

Recycling - we recycle boxes when sending orders and we comply with the WEEE Regulations.  Further details can be found here

Age Guidance - details can be found here

My Account - log in to see your details, addresses, previous orders and to set birthday reminders

Log in problems - struggling to log in?  Forgot your password?  If you already have an account, follow the Forgot Password link on the log in page and follow the instructions there.  You will be sent a password reset email.  If you can't find your password reset email, please be sure to check your email's Spam or Junk box.

Email Newsletter - if you wish to receive details about Mulberry Bush sales, new products and other exciting offers, please subscribe to our email newsletter.  To subscribe, please scroll to the bottom of this web page, and enter your name & email address.  You can unsubscribe at any time by unticking the email newsletter box in My Account

Need help or have a question? - if you have any questions or need any help, please do give us a call - we'll be very happy to help.  Either phone us on 01403 790796 or email at sales@mulberrybush.co.uk.

Technical problems? - If our website doesn't behave as you would expect, especially the basket or payment pages, it could be that you are using an old internet browser*.  Our website complies with all the very latest requirements for website security and uses TLS v1.1, mandatory from June 2016 for websites that accept payments - but unfortunately this means that it will not work properly in older browser versions - you may be able to browse the products, but not order.  Broadly, if you have not updated your browser for the last two to three years the secure part of our site probably won't work for you.  More information - and advice about how to upgrade - can be found here on our Browser Guide

If you need any help at all - or if you would like to place your order over the phone - please do not hesitate to call us on 01403 790796 where we'd be happy to help.  It would be helpful if you could use the link below to tell us the browser and browser version you are using.

* Browsers - e.g. Internet Explorer, Safari, Chrome, Firefox - are the programs you use to look at the internet.  Dependent on the age of your device or when you last upgraded your browser, you may have an old version.  To check if your browser is current follow this link: whatismybrowser.com.  This opens a third party website that will tell you immediately your browser version and if it's up to date or not.  If it's not we recommend either using a different, newer browser, upgrading your existing browser (usually a free and straightforward service), or using a different device (eg different phone, tablet or computer).  Note that if you do upgrade you may need to restart your computer before it takes effect.